What Causes Profitability?

August 12, 2014
/   Spotlight

Digital Insight proves that digital bankers actually drive increase engagement and profitability with their financial institution.

Cause and Effect: If you build it, will they come?

July 23, 2014
/   Spotlight

Many financial institutions assume that digital banking is lucrative because the most valuable customers happen to bank online. While there is certainly a correlation between online bankers and higher profitability, quantitative evidence suggests that...

Cause and Effect: If you build it, will they come?

/   Spotlight

Many financial institutions assume that digital banking is lucrative because the most valuable customers happen to bank online. While there is certainly a correlation between online bankers and higher profitability, quantitative evidence suggests that...

Intuit 2020 Report: The Future of Financial Services

April 11, 2011
/   Insights

Today, Intuit released the latest edition of the Intuit 2020 report, Intuit 2020 Report: The Future of Financial Services, which identifies and examines four key trend areas that will  transform the financial services industry...

Platform Shift in the Making

February 13, 2013
/   Insights

What does the banking industry as a whole have to do with Amazon, Microsoft and Apple? Just about nothing—and down the road, it may turn into a major problem (if it isn’t already). Consider...

Infographic: How to Spot a Fake Check

March 8, 2013
/   Insights

The team over at TROY pulled together an infographic on how to spot a fraudulent check. With more consumers using remote deposit capture to upload and deposit checks through their smartphones, it’s important to...

Fast Facts: Student Loans

January 22, 2013
/   Insights

The Financial Services Roundtable recently released another iteration of its Fast Facts, reliable, bullet-point research about issues facing the financial services industry. Topics span TARP, Dodd-Frank, insurance, lending, retirement savings and more.  Below are some updated Fast...

Financial Literacy Month: How are you celebrating?

March 22, 2013
/   Insights

With April approaching, it’s almost time to kick off Financial Literacy Month! Strongly supported by the United States Congress and the Financial Literacy and Education Commission, Financial Literacy Month aims to promote the importance...

Reserve Banking: The New Radical Idea

June 5, 2014
/   Insights

Banking is by nature a very conservative industry. That’s why the current buzz over ‘reserve banking’ is so interesting. Even the term seems innocuous, but the scenario it proposes is nothing short of revolutionary....

Below are interesting stories the Banking.com staff has been reading over the past week. What have you been reading? Let us know in the comments section below or Tweet @bankingdotcom.

  • First Look: Why Banks Should Copy Amazon’s Mayday Video Support

American Banker

The days of scanning user manuals to figure how to make a gadget or app work are finally evolving into more intuitive experiences and better support options to help puzzled customers out — including video. Financial intuitions eager for customers to resolve their own mobile banking issues could emulate the feature in their smartphone and tablet apps. “Banks could probably make dozens of excuses for not adding the functionality, but obviously visionaries like Bezos [Amazon's CEO] believe enough in improving the customer experience to lead the charge,” says Jim Marous, senior vice president of corporate development at New Control and author of the Bank Marketing Blog. “This will be a foundational requirement eventually for banking, I believe. It is just a matter of when a bank will step in front and offer the capability.”

Read more  

  • Mobile Security Case Study

Bank Info Security

As bank employees rely more on mobile devices to get their work done, ensuring secure file-sharing is a top priority. James Gordon of Needham Bank in Massachusetts shares his security strategy. “We were an early adopter of the iOS platform. We’ve been on the frontlines for deployment of those devices,” including accommodating the use of personally owned devices, says Gordon, who manages IT for the $1.2 billion bank. “We are having more discussions about how to use iPads for more than just an e-mail. And as that shift started to happen, we researched a number of different solutions.”

Read more 

  • Adoption of Self-Service Technology Expected to Ramp Up In 2014

Credit Union Journal

When it comes to technology, don’t expect any game-changing innovations in the next year. Instead, credit unions should expect to see increasing functionalities within technologies that already exist, including an emphasis on self-service channels. Robert Reh, a member of the executive committee for the CUNA Technology Council, told Credit Union Journal that the move toward increased self-service may ultimately be the defining technology trend of 2014. “That’s something [consumers are] already accustomed to with other retail establishments,” said Reh.

Read more 

  • My 2014 Wishlist for Digital Financial Services

Net Banker

1. Gmail-like priority inbox/feed for my financial transactions. 2. Hybrid loans that blend bank financing, P2P, and friends & family funds (blog post coming soon). 3. No login option for mobile access to my primary bank accounts (Chase, BofA, US Bank, Capital One, Wells).  4. No more telephone calls (and cryptic voicemails) from the fraud department at my credit card issuers. Instead, replaced with two-way text messaging (thanks Citibank and Discover for adopting this practice in late 2013). 5. Fraud insurance on my business banking accounts paid for as a percent of assets (eg. $5+ per month per $50,000 covered with a $5,000 deductible).

Read more

  • Target card breach and what to do: Our view

USA Today

Credit and debit card fraud hit $11.3 billion in losses worldwide last year. The U.S. industry is migrating to these “EMV” cards, but it has moved slowly. Put stronger protections on debit cards. When thieves hacked into credit and debit card data of as many as 40 million Target customers over the holidays, the breach rattled nerves and roiled Christmas shopping. But the truth is, if you shopped at Target between Nov. 27 and Dec. 15 while thieves were hacking data, you’re unlikely to lose a dime. Federal law and industry practices protect virtually all customers from any liability for fraudulent charges.

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  • The Data Product Era Begins in Financial Services

WSJ Blog: CIO Journal

Technology, data, and analytics have transformed other industries, such as retail, publishing, and entertainment. Computers have already revolutionized the transactional side of financial services. Now it appears they will also be adding higher forms of value in that industry as well. It’s going to be fun to watch.

Read more

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Voices

Compelling voices and contributed content from around the web

Brad Strothkamp

http://www.forrester.com/rb/analyst/brad_strothkamp

James W. Gabberty

Gabberty is a professor of information systems at Pace University in New York City. An alumnus of the Massachusetts Institute of Technology and New York University Polytechnic Institute, he has served as an expert witness in telecommunication and information security at the federal and state levels and holds numerous certifications from SANS & ISACA.

Marisa Mann

Marisa Mann brings over 15 years of experience in consulting and financial services industries to the Solstice team, working on large scale enterprise initiatives across many technologies, including specializing in the digital space – Internet and mobile. Mann is passionate about mobile and the endless possibilities for the enterprise, delivering business value through strong brand recognition and driving to excellence in the consumer experience. Prior to Solstice, Mann worked at JP Morgan Chase, Diamond Management and Technology Consultants, Washington Mutual, Inc, and Accenture.

Zachary Ehrlich

25-year-old writer, and as a native San Franciscan, I am unreasonably loyal to Bank of America, if only for their superhero-like origin story, involving the 1906 earthquake and Italian fruit vendors.