BAI Retail Delivery 2012: Top FinTech CEOs Talk Retail Financial Services

In October, we tuned into BAI Retail Delivery’s FinTech 100 President & CEO Discussion Panel moderated by Bank Technoloyg News Penny Crosman. Top CEOs shared their insights on retail financial services including Brad Smith, President & Chief Executive Officer, Intuit, Raju M. Shivdasani, President & Chief Executive Officer, Harland Financial Solutions and Gary Cawthorne, President, WAUSAU Financial Systems.

You can watch the full panel discussion below.

What do you think about the panel discussion? Sound off in the comments below or by tweeting at @Bankingdotcom.

Imagining a Cashless Future

*This post originally appeared on the Andera Blog

Working for a financial software company, I’m often struck by how fast things are changing. Financial innovations come in many shapes and sizes from many different places, but for the most part they all follow a general trend: they turn physical processes into digital ones. The so-called “payments revolution” has often made me wonder what will happen when innovation manages to displace the most physical aspect of finance, cash.

In the financial technology world, cash is so uncool that hardly anyone talks about it anymore. The alternative to a mobile payment is a debit card, and the alternative to a debit card is a prepaid card. ATMs get a shout out every once in a while, but that 3-letter acronym comes up less often than either P2P or RDC.

Perhaps that’s because most of us believe, at least partially, that cash is on its way out. Michael Woodford, one of the world’s preeminent monetary economists and author of a paper called “Monetary Policy in a World Without Money,” put it this way:

“It is possible to imagine that in the coming century the development of electronic payments systems could not only substitute for the use of currency in transactions, but also eliminate any advantage of clearing payments through accounts held at the central bank.” (Interest and Prices, 2003).

That’s economist for “At some point, there will be no cash.” The idea makes sense; I use my debit card for almost everything, and when I need to repay a friend or split the bill, I prefer to send P2P payments from my mobile banking app. I really only keep cash in my wallet for two reasons: the local bar and the bagel place on the corner. Even most food trucks in my area use Square. That said, we’re still a ways out from totally getting rid of the nasty green paper.

When I imagine a cashless future, I foresee three things:

1) Technology will make things a little easier.

When they were first introduced in the 1970s, ATMs were a huge leap forward. Consumers could save time they previously spent visiting the branch to withdraw cash. They could choose to withdraw more frequently and feel safer carrying less cash in their pockets. The spread of credit, then debit, and now prepaid cards has had the same effect. Like most participants in the financial technology space, I’m absolutely gaga about mobile payments, and can’t wait until I can leave the house with only my mobile phone. It’s also easy to imagine how advancements in cyber-security will gradually reduce the risk of identity theft. No hassle, no wallet, no risk – what a world that will be.

2) Banks will consolidate – or evolve.

Right now, many of the features that banks compete on, including ATM networks, branch networks, free checks, and early “cashless” technologies like P2P payments, will, in a totally cashless economy, become moot points. As money moves to the cloud, locality will matter less and less, and community financial institutions sheltered by brick-and-mortar monopolies will face competition from every corner of the country. Hundreds of banks have closed or merged with national banks since the financial crisis, and the onward marching wave of technological change will only continue to whittle down the list of U.S. financial institutions. The ones that fail to adopt the latest mobile and online technologies will go first.

As I see it, the banks of the future will live or die on the success of two things: their lending strategy and the quality of their customer experience. Evaluating the risk and return of loans and investments will continue to be difficult long after cash is gone. As it is today, some banks will be better at it than others. If they can collect more from loans, they will be able to offer more on deposit accounts and attract customers away from competitive institutions.

By customer experience, I don’t mean the ease of withdrawing or depositing money. In a cashless economy, neither of those transactions will take place. Instead, I predict that institutions will partner or expand to offer a wider range of financial services, such as brokerage, insurance, and financial planning under one roof or rather, on one website.

3) The popular notion of money will change

I am most curious to see what will happen to the idea of money in a cashless future. When I say money, the first image that probably comes to mind is a green dollar bill, and most people conceive of money as a limited, concrete asset like gold that we chase around and fight over and trade for things like food and shoes. Money is actually a bit more complicated, and its supply has as much to do with credit as it does with the US Treasury printing press. (When you hear, “The Fed is printing money,” what it’s actually doing is manipulating the banking system into lending and borrowing a little more.)  In a cashless economy, how will we talk about money? Will our movies still feature the symbolic suitcase full of 100 dollar bills? Will central bankers and policy wonks still talk about “ the money supply“? Will we spend more with nothing tangible to hold onto or will we spend less when every transaction is digitially traceable (I’m thinking about PFM here)? I’m not sure.

A cashless future may be a long way off, but I genuinely believe that I could be living in it before I die. I’m only 22, so that’s about 60 years. 60 years ago, Walt founded Disney, Walton founded Wal-Mart, and most of the banks on Wall Street were already decades old. Perhaps its time to start preparing.

 

Melanie Freidrichs: Melanie likes writing and data. She “coordinates,” among other things, Andera’s blog, Andera’s webinars and Andera’s twitter feed.  In addition to financial technology and marketing, her favorite topics to blog about include financial regulation, monetary policy, and increasing access to financial services.

She is a member of the first class of Venture for America, a two-year fellowship that seeks to revitalize American urban centers through entrepreneurship by matching recent college graduates with start-ups in low-income cities.

Melanie grew up in Bethesda Maryland, and received an A.B. in Economics from Brown University in 2012.  She thinks Providence is a pretty cool town.

Why There Isn’t a Bank Transfer Day in 2012

*This post originally appeared on MyBankTracker

From June 2011 to June 2012, credit unions reported a year-to-year increase of more than 2.16 million memberships — the largest influx of members in the past decade, according to data by the Credit Union National Association.

In the prior year, there was only a 552,890-membership increase at credit unions.

The four-fold jump in new memberships is easily attributed to last year’s Bank Transfer Day (held Nov. 5), the consumer movement that rallied fed-up bank customers to close their fee-riddled accounts and move their money to credit unions.

The exact number of consumers who made the switch because of Bank Transfer Day is difficult to determine, but the movement did push credit unions into the spotlight.

This year, however, there will be no official Bank Transfer Day to give banks a run for their customers and deposits, said Kristen Christian, the creator of Bank Transfer Day.

Christian, a former art-gallery owner, now spends most of her time attached to her notebook PC while she journeys throughout the country, and other parts of the world, as a speaker/consultant for credit unions.

For instance, earlier this month, Christian attended a credit-union conference in Pennsylvania and spoke on ways that credit unions can market to younger generations through social media.

“It’s been such an incredible opportunity to promote consumer empowerment and economic sustainability while helping cooperatives [financial institutions owned and operated by its members] reach the next generation of members,” Christian said.

But, her new role isn’t the main reason that there won’t be another Bank Transfer Day this year. Rather, given that 2012 is an election year, Christian does not want to distract consumers from exercising their right to vote.

“While we’ve seen significant media attention dedicated to the Presidential race, I’ve yet to see significant steam for Senate elections,” said Christian, who aims to draw support forSenate bill S. 2231. The bill is an amendment to the Federal Credit Union Act that would more than double the lending cap for credit unions from 12.25 percent of assets to 27.5 percent. Christian says this would enable credit unions to promote the growth of local small businesses through low-interest rate loans. “This piece of legislation has a potential to create 140,000 jobs at no cost, yet lacks the support in Senate many voters feel it deserves.”

Non-violence

Additionally, Christian does not want any violence to break out during the promotion of another Bank Transfer Day.

Last year, Bank Transfer Day happened to coincide with Occupy Wall Street, another non-affiliated consumer movement. OWS protesters organized a “March on the Banks” event that gathered bank customers to close their accounts, which occurred in a less-than-civil fashion at some banks. At one Citibank branch in New York City, protesters were locked in the branch — until police arrived — because they were holding a protest in the middle of the bank.

“Being a pacifist by nature, I was disgusted by the disruption caused last year in the name of Bank Transfer Day,” Christian added. She encourages consumers to close their bank accounts independently and respectfully. “These front line employees have absolutely no control over bank policies and certainly didn’t deserve the abuse heaped upon them.”

Occupy Wall Street has been unable to rebuild momentum this year and its impact has diminished significantly. If the movement fails to return in the future, would Christian promote Bank Transfer Day again? Probably not.

“As people constantly evolve, I think social movements should as well,” said Christian, who’ll commemorate Bank Transfer Day for many years to come. “In many ways, it’s a celebration of the principles that bore the American revolution: rallying together to inform one another and defend the communities we’ve worked so hard to build.”

This Nov. 5, Christian will be in Baton Rouge, La. to raise awareness for Senate bill S. 2331.

Consumers don’t need an official day to move their money from banks that are treating them unfairly. As Christian and credit unions would say, “Every day is Bank Transfer Day.”

To anyone or any organization that seeks to effect a similar consumer-advocacy campaign, Christian preaches: “The best advice I can give to anyone who seeks to implement significant change is to approach their efforts with patience, reason, love and a sense of humor. I’ve found love to be far more effective than hatred.”

How has your organization seen the effects of Bank Transfer Day in the last year? Let us know in the comments below!