Big Banks Make Big Gains in Customer Satisfaction

April 18, 2013
/   Voices

*Guest post by Karen Licker, Financial Services Social Media & Marketing (Independent) at J.D. Power and Associates Overall customer satisfaction with retail banks improved significantly from 2012, largely a result of improvements made by...

Satisfaction With Social Media Interaction

September 26, 2012
/   Voices

Guest post by Karen Licker, Social Banker & Content Contributor (Independent) at J.D. Power and Associates Social media, a non-traditional method of customer interaction is clearly becoming increasingly important for banks to understand. It’s...

Key Banking Topics in Social Media

May 11, 2012
/   Voices

*Guest post by Karen Licker, Social Banker & Content Contributor (Independent) at J.D. Power and Associates The challenges confronting banks that seek to bolster their bottom-line profitability, retain customers, and stay competitive in the...