In early October, Intuit Financial Services hosted its annual user conference, the Intuit Innovation Conference, in Nashville, Tenn. The conference brought together industry leaders from banks and credit unions across the country, and discussed key topics affecting the financial services industry. To provide a broad spectrum on issues, Intuit hosted an array of esteemed keynote speakers included Steve Forbes, Chairman, CEO, and Editor in Chief at Forbes Media; Tom Kelley, General Manager of IDEO; and, Dan Ariely, behavioral economist and author.
The Banking.com staff got a chance to pull key tidbits from the event, which focused on mobile trends, technology transformation, and personal and small business finances. Below are some top tweets and highlights from the conference:
- Tablet users touch their financial institution (FI) 30 times per month across multiple devices (tablet, phone and PC) not including text banking touches.
- Smart phone remote deposit users deposit approximately 2+ checks per month at an average of more than $420 per deposit. Cost savings to FI – $3 each deposit over using a branch.
- 30% of customers now factor mobile solutions into why they choose their primary FI.
- Average mobile phone user now spends 12 minutes/day on the actual “phone,” two hours/day doing other things.
- Mobile is the primary way people interact with their FIs today and growing; mobile banking up 63% to 57 million in 2011.
- 10% of online banking users are now using their tablet.
- Web and mobile is eliminating intermediaries like traditional editorial process. Media model of last 150 years has been blasted away.
- Mobile is changing the media model again. Everything in marketing must be customized to the individual. There are more specialized segments than ever before.
- Contingent workforce will be 40% in few years (following passions, seeking work/life balance). This offers a new set of financial complexities that financial institutions will need to consider.
- Digital trends shaping future behavior:
- World without borders
- Participatory networks
- Mobile first & only
- Humanizing the data
- Reputation rules
- “The Digital channel has increased engagement 3x to 32 times/month” – Intuit Financial Services General Manager, CeCe Morken
Personal & Small Business:
- 2/3 of personal businesses don’t track their mileage for tax time or they track it incorrectly.
- 50% of small businesses use manual methods (pen paper) to manage finances.
- Average value of personal business to an FI is $5,000 in revenue per year. Consumer value is $500.
- Personal small business market segment is growing. Forecast is 32 million by 2018.
- Personal businesses take longer to make buying decisions than consumers and larger businesses.
- “74% of #smallbiz owners aren’t wowed by their FI”-Christine Barry of @AiteGroup
A recurring theme of the conference was mobile in the banking industry; how important is a mobile presence to you? Does your FI meet your needs with its mobile solutions? What do you expect from your FI’s when dealing with mobile? Leave us a comment below.