A recent survey conducted by ForSee Results highlights that customer satisfaction with online banking is on the rise. Due to the rebounding economy, the study found that satisfaction with online banking has regained last year’s loss. The study measured seven quantifiers of satisfaction with online banking services including ease of navigation, making online transactions, privacy and website look and feel. The survey also broke down results by bank size or type of bank institution. While each category rose in online banking satisfaction, large banks saw the biggest spike in customer satisfaction with online banking tools.
Survey respondents were also asked which banking channel they are most satisfied with. Below is a breakdown of the results:
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